You can reach out to us anytime at Enquiry@alshakur.com!

The majority of emails receive a response within 24 business hours (Mon-Fri), however please allow up to 48 business hours during peak seasons & sales.

We strive to provide you with high quality pieces that will last you a lifetime. To ensure they stay in their best shape, we always advise you to follow the care label instructions located on the inside of your garment. Should you need further assistance, you can always reach out to our team at Enquiry@alshakur.com.

Enquiry@alshakur.com Once an order is placed, we cannot make any changes to the items in your order. If you see an error in your shipping address, please email us at  as quickly as possible. We will do our best to accommodate an edit to the shipping address before the order is processed. We cannot guarantee that we can make changes or cancel your order once it has been placed. If your order is processed with the original address, the carrier may allow the recipient to request a change before the package is out for delivery. We encourage you to get in touch with them!

Please email Enquiry@alshakur.com as quickly as possible! If your order has not already been processed, we will do our best to cancel it. We cannot guarantee that we can make changes or cancel your order once it has been placed. Please include your order number and the reason for cancellation in your message.

Orders can only be canceled before they have been dispatched.

Returns must be initiated within 90 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached. All shipping fees paid on your original order are non-refundable.